At the time of making a booking the customer shall describe the proposed conference. Details required include the purpose, the number of guests to be invited, technical requirements, times of arrival and departure, times of food and beverage breaks and catering requirements.
The customer will also provide invoice details to the company. Including company name, contact name, address, email address and phone number.
The Customer shall not have the option of using a catering service of its own choice and must use the catering service provided by the company.
Fees and Payment
The room hire fees will be determined by reference to the length of the hire term, calculated based on a half day rate.
In limited circumstances concessionary rates may be available. Concessionary rates are available at the exclusive discretion of the Company and by agreement only.
All payments required to be made by credit card, debit card, BACS or cheque as stated in the terms on our invoice.
Cancellation of Booking
In the unfortunate circumstance that you have to cancel, postpone or amend your confirmed booking please ensure you give at least 10 days notice in writing. If less than 10 days notice is given for cancellation or postponement then the full charge of the room hire will be incurred. This also includes any food ordered.
Where any refunds are due, such refunds shall be paid by BACS within 10 business days of the event triggering such refund.
Use of the Venue
If any additional equipment such as staging, lighting or similar is supplied and used by the customer for the event, such equipment may only be used in such a way which does not require any destructive fixing to the structure of the venue. No fixings requiring glue, nails, tacks, screws or similar are permitted.
The customer shall bear the costs of making good any damage to the venue caused as a result of the event.
The customer may not, at any time, have gas cylinders in the venue or any other containers of substances which are noxious, corrosive, toxic, explosive or hazardous without the prior written permission of the company, such permission to be sought at least 1 month prior to the start of the hire term.
The customer may not, at any time, allow live animals into the venue without the prior written permission of the company, such permission to be sought at least 1 month prior to the start of the hire term. This prohibition does not include guide dogs for the blind which shall be permitted at all times.
The customer may not at any time use candles or other lighted flames inside the venue.
No sale of goods may take place during the event without the prior written permission of the Company.
Health and Safety
Any and all electrical equipment to be used by the customer during the event must be fully PAT Tested. All such equipment must bear the appropriate labels and be accompanied by the appropriate certificates as proof of such testing and compliance.
The company shall have the right to inspect electrical equipment at any time during the hire term for compliance and shall have the right to remove, or request the removal of, any equipment not in compliance.
The use of multi-socket adapter plugs or extension blocks is not permitted.
The customer shall be made aware of all fire exits and fire equipment prior to the start of the hire term. All fire exits and access thereto must remain completely unobstructed. All signs for fire exits and equipment must remain as prominent and visible as they are when the venue is unoccupied. Fire equipment must not be moved from its present location unless being used for its intended purpose.
Access to the Venue
Access outside of our regular opening hours shall be by prior arrangement only and at the Company’s sole discretion.
77 free car parking places are available at the venue
Wheelchair access is provided as standard at the venue on both levels.
The venue is not fitted with an induction loop for hearing aid users.
Good Order and Nuisance
The customer shall be required to keep all guests under a reasonable level of control. This obligation shall extend to noise levels, general behaviour and sobriety. This obligation shall also apply to other individuals such as performers hired by the customer that are not under the control the responsibility of the company.
Noise must be kept to a reasonable level at all times.
Fireworks are NOT permitted
Recording and Broadcasting
No recording of sound or video shall be permitted for commercial reasons during the event without the prior written consent of the company, such consent not to be unreasonably withheld.
No broadcasting of any kind may take place during the event without the prior written consent of the company, such consent not to be unreasonably withheld. This includes, but is not limited to, radio broadcasting, television broadcasting by any means and internet streaming. Textual updates including blogging are not prohibited.
The customer may show films during the Event provided any such shows are given in accordance with the provisions of the Cinemas Act 1985. Under that Act, the customer must provide at least 7 days written notice to the Company of its intention to show a film and must obtain the correct licence supplying the company with the original at least 4 days in advance of The Event.
The Venue has a Licence for Music which states: To Perform Music at the Premises and to authorise others to do the same subject to the exceptions and limitations referred to in the terms and conditions. The venue can supply terms and conditions on request.
Licensing and Alcohol
The company provides a licensed bar and associated staff at the Venue.
The company shall provide all required venue personnel for the event.
The venue personnel requirements shall be based upon the information provided by the customer at the time of booking.
The cost of the required venue personnel shall form part of the hire fees.
Removal following Event
Unless otherwise agreed the customer shall be required to vacate the venue at the end of the hire term. Where the nature of the event necessitates additional time to remove any of the customer’s property an alternative leaving time shall be agreed at the time of booking.
The company has in place insurance cover for the venue and all other property of the company which is in the venue either permanently or only for the duration of the hire term. The company’s insurance shall not cover the customer’s property nor that of any third parties.
Liability and Indemnity
The company will not be liable for any personal injury or damage to property which occurs during the event save for personal injury which is attributable to improperly maintained equipment or structural work owned and maintained by the company.
The company will not be liable for any other loss or damage arising out of any circumstances beyond its reasonable control.
Nothing in these Terms and Conditions restricts the company’s liability for death or personal injury arising out of any act or omission of the company or the Venue Personnel.
The company will not share the customer’s personal data with any third parties for any reasons without the prior consent of the customer. Such data will only be collected, processed and held in accordance with the company’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.